Privacy Policy

01Who we are

KaySetu is provided to businesses by Kayease. For data inside the platform, your employer (the organisation that issued your account) decides what is collected and how long it is kept; Kayease operates the servers and processes the data on your employer's instructions.

The mobile app is licensed to businesses for use by their own staff. You can only sign in with an account issued by your organisation.

02Data we collect in the mobile app

The KaySetu app collects the following, only for the purposes stated:

• Account and identity: your name, mobile number, email address, employee identifier, role and organisation code, to sign you in and attribute your work to you.
• Precise and approximate location: latitude, longitude, accuracy, speed, heading, whether the device reports the position as simulated, and the time of each reading. Collected in the background, including when the app is closed or not in use, during an open shift only. Used for attendance check-in and check-out, confirming customer visits took place at the customer's address, recording the route and distance travelled for travel allowance, and showing your employer field activity during working hours.
• Physical activity: whether the device is still, walking or in a vehicle. Used together with location to decide how often to take a reading, which reduces battery use and improves the accuracy of recorded distance.
• Photos taken with the camera or chosen from your device, attached by you to visit records, customer records, expense claims and supporting documents.
• Audio recordings: voice notes you record when checking out of a customer visit, stored against that visit. Recording only starts when you tap the record control.
• Work records: visits, orders, leads, customers, attendance, leave and allowance claims you create. These belong to your employer.
• Device and diagnostic information: device manufacturer and model, operating system and app version, location-permission and battery-optimisation status. Used to diagnose faults, particularly when a device stops recording location because of a battery setting.
• A push-notification token, so the app can deliver work notifications such as new visits, approvals and reminders.

We do not collect your contacts, messages, call history or personal files. We do not use any of this data for advertising, and we do not sell it.

03Data we collect on the website and web portal

When you request a demo, sign up or contact us we collect the details you provide (name, company, email, phone). The web portal stores the business data your organisation enters (leads, orders, inventory, ledgers and so on). We also collect standard technical data such as IP address and browser type, and use essential cookies needed to run and secure the service.

04Background location in detail

Because background location is sensitive, this section sets out exactly how it works.

• It starts only when you punch in. Nothing is recorded before you begin a shift.
• It stops when you punch out, when your employer's automatic end-of-day checkout runs, or when you sign out.
• You are always told it is running. A notification stays in your notification bar for the entire time tracking is on.
• It is opt-in at the device level. Android asks for "Allow all the time" separately, after you have allowed location while using the app, and the app explains why before asking.
• You can withdraw it at any time in Android Settings → Apps → KaySetu → Permissions → Location. Attendance, visit check-in and travel allowance will then not work correctly, and your employer may require it for your role, but the choice is enforced by your device, not by us.
• Readings are stored on your device when there is no mobile signal and uploaded when connectivity returns, so a shift in a poor-coverage area is still recorded accurately.

05Who your data is shared with

Your data is available to your employer through the KaySetu web portal. Managers and administrators at your organisation can see your attendance, your recorded location and route during working hours, and the records you create.

Kayease hosts the service and its staff may access data only where needed to operate, secure or support it. We use service providers for hosting, push notifications, SMS and email delivery, and map display; they process data only on our instructions.

We may disclose data if required by law. We do not sell personal data and do not share it with advertisers or data brokers.

06How long we keep it

Location and work records are kept for as long as your employer requires them for payroll, allowance and audit purposes, and are then deleted or anonymised. Your employer sets this period. Account information is kept while your account is active. Diagnostic information is kept for a short period and then discarded. Website enquiries are kept only as long as needed to respond and follow up.

07Your rights

You can view your own attendance, visits and recorded activity in the app. To request a copy of your data, correction of something inaccurate, or deletion of your account, contact your employer first, as they control the records. You can also write to us at support@kayease.com and we will assist your employer in responding.

You can withdraw any device permission (location, camera, microphone, physical activity, notifications) at any time in Android Settings without deleting the app.

08Security

Data is transmitted over encrypted (HTTPS) connections, each organisation's data is kept in its own isolated database, and access to the web portal is restricted by role. The app detects simulated ("mock") GPS and blocks attendance in that state, to protect the integrity of attendance and allowance records.

09Children

KaySetu is a workplace tool for businesses and their employees and is not directed at children. We do not knowingly collect data from anyone under 18.

10Changes to this policy

If we change this policy we will update the effective date above and, where the change is significant, notify you in the app or by email.

11Contact us

Questions about this policy or how your data is handled: email support@kayease.com or call +91 98876 64666. Kayease, Jaipur, Rajasthan, India.